Terms & Conditions

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Terms & Conditions

For Users

1. Terms

premieredriive Portal (collectively “One Click Group”, “premieredriive”, “we”, “us”, “our”) is based in the UAE and owns and operates the Internet website at www.premieredriive.com (the “Website”) and an Application. (The “App”) (The Website and the App are collectively referred to as the “Platform”).

By accessing and using the Platform, you are expressly consenting to terms and conditions outlined on this page that are effective as of the date and time you use or access the Platform (the “Terms”). Please read the Terms carefully before accessing or using the information and services available through this Platform.

These Terms will constitute a legal agreement between “you” (the User of this Platform) and premieredriive Platform (premieredriive.com or premieredriive). If you do not agree to, or cannot comply with, the Terms kindly refrain from using this Platform.

These Terms may be modified from time to time without notice to you and you should therefore regularly review these Terms for any such modifications. If you do not agree to any change to the Terms then you must immediately stop using the Website.

Certain areas of the Platform may be subject to additional terms of use. By using such areas, or any part of, you agree to be bound by the additional terms of use applicable to such areas. Please refer to our Privacy Policy for information about how we use your data. “Agent / Service Provider / Third Party / Merchant /Supplier / Dealer” means a Service Provider of Products / services through which the service will be provided.

premieredriive Platform provides chauffeur service arrangement, yacht rental services and desert safari services through third Party Suppliers. premieredriive Platform works as an intermediate, and not in the provision of the travel, rental, desert safari service itself.

premieredriive Platform works only as an intermediate and not as a transport, rental and desert safari service. It is the User’s responsibility to ensure that all information that they, or someone else on their behalf, have provided to premieredriive Platform is complete and accurate.

During the booking you (the User) shall pay a booking amount as mentioned for the services. premieredriive will provide the User with invoice for the bookings done by email as provided by the User.

premieredriive reserves the right to at any time make changes to the Platform in a way that is appropriate to the User, so as to further develop and improve their quality. In addition, premieredriive reserves the right to, with good cause, temporarily or permanently discontinue its services on the Platform, even without User being informed directly of this.

The User can pay for their ride by credit card. Any transaction fees when making payments by credit card (e.g. due to different currencies) will be borne by the User. The displayed price and currency selected by you, will be the same price and currency charged to the Card and sent to you in the invoice by email.

CHAUFFEUR SERVICES
  • The contract would be concluded between the User who has booked the Chauffeur Service or Rent a Car and the third party service provider who has listed their Chauffeur services and Rent a car services on this Platform.
  • In no circumstances, will the contract be considered between the User and us nor will we be under any obligation and/or liability (directly or indirectly) for the service provided by such third party service provider.
  • For the Chauffeur Service section and Rent a Car section, once a user submits the booking form on the Platform and makes a payment, premieredriive will send a booking confirmation and payment invoice email to the User.
  • The User themselves is then entitled to demand the transportation services from the Supplier once driver details are sent, and any further claims directly from the Supplier.
  • During the ride, all passengers are required to follow laws as per the local Transport Authority, especially the seatbelt regulations. Any instructions given by the driver must be followed. Passengers are not allowed to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of the vehicle. Smoking is prohibited in the vehicle. If the User, or passenger, ignores this, they are liable to pay not only the cost for the cleaning of the vehicle but also compensate the loss of business due to the downtime of the vehicle and any or all fines/penalties levied by the Authorities in UAE due to such action/inaction on behalf of the passengers in the vehicle booked by the User. The consumption of food is discouraged. Alcoholic drinks are not allowed to be consumed in the car.
  • Special situations such as air-traffic controller strikes, extreme weather conditions, etc. can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by Users.
  • The maximum number of passengers and pieces of luggage mentioned for each vehicle is based on factors such as size and weight of passengers and luggage. The Driver can refuse the carriage of passengers or luggage for the safety of passengers and vehicle.
  • The User can choose from different vehicle classes (e.g. “Luxury, Executive, Standard, Luxury etc.”) for their trip. The vehicle images shown on the Platform are only suggested examples. Actual models may vary for the booked vehicle category - All cars are as per local specifications. Cars are Subject to availability, an upgrade might be offered if the booked class of vehicle is not available.
  • The User who is renting a car from the rent a car section will be required to provide the valid documents (for UAE resident: UAE driving license, Emirates ID, etc for Non-UAE residents International driving permit/GCC driving license, etc) which shall be under the name of the User. The User shall make sure the documents provided are correct, valid and updated.
Cancellation and Refund Policy

Deposit Refund Conditions:

  • Cancellations 15 Days or More Before Departure: Subject to a cancellation fee of 10% of the deposit.
  • Cancellations 14 to 7 Days Before Departure: The deposit is subject to a 20% forfeiture.
  • Cancellations 6 to 5 Days Before Departure: The deposit is subject to a 50% forfeiture.
  • Cancellations 4 to 3 Days Before Departure: The deposit is subject to a 70% forfeiture.
  • Cancellations Less Than 72 Hours Before Departure: No refund will be provided; the full deposit will be forfeited.
  • Catering Cancellation Policy:
    • Notice Period: A minimum of 48 hours’ notice is required to cancel catering services without incurring charges.
    • Less Than 48 Hours Notice: Full charges for the catering services will apply.
2. USE LICENSE & RESTRICTIONS

Permission is granted to temporarily download copies of the materials (information or software) on premieredriive.com Platform for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • i. Modify or copy the materials;
  • ii. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • iii. Attempt to decompile or reverse engineer any software contained on web site;
  • iv. Remove any copyright or other proprietary notations from the materials; or
  • v. Transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by premieredriive.com/Platform at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Your Responsibilities, Redemption & Refunds

We provide an online Platform (which refers to this website, mobile app, etc.) where we promote third-party/merchant businesses on our Platform. In order to make a purchase you need to register on the Platform using a valid email address and password. We are never a buyer and usually not the Service Provider; we provide a venue/platform for Service Providers and you to negotiate and complete transactions. This means that in addition to this Agreement, you will have other contractual relationships with different legal entities when you interact with the Site. premieredriive makes no warranty about the standard or quality of any product and/or service. We base our promotional material on information provided by the Agent / Seller / Third Party / Supplier / Merchant and affiliates. premieredriive will collect money from customers on behalf of the Agent / Service Provider / Third Party / Merchant, and then send confirmation emails for goods and services to be provided by these Agent / Service Provider / Third Party / Merchant. The payment for it will be collected via online credit card payment. Once the payment is made, the confirmation notice will be sent to the user via email within 24 (twenty four) hours of receipt of payment. In case where you wish to cancel a booking, it is mandatory for you to notify us at least before 24 (twenty four) hours of the scheduled time. A nominal amount shall be deducted towards cancellation fees and the balance shall be refunded to the original mode of payment within 10 (ten) to 45 (forty five) days depending on the issuing bank of the credit card. If you fail to notify us within the prescribed time limit, we shall be entitled to deduct the entire amount and no refund shall be made.

For most of the listed ads, we are also not a car rental / sales agency / limousine company and we provide a service whereby agents may market and you may view car details ('Details') together with other content hosted and developed by us. The agents are responsible for preparing the details and field enquiries directly from you. Details are hosted by us in good faith but are produced directly by agents and have not been verified by us. You are responsible for making your own enquiries/purchases and we provide no guarantee and accept no responsibility for the accuracy or completeness of any information contained within the details.

  • You are responsible for checking, confirming and satisfying yourself as the final customer
  • You are responsible for instructing a surveyor and obtaining legal advice before you do any transaction on our site
  • You are responsible for ensuring that you act in good faith towards any other accuracy of any details committing to any businesses.
  • You are responsible for checking the car model which is mentioned in the car advertisement itself.
4. Limitations

In no event shall premieredriive Portal or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on premieredriive Internet Website and Mobile application, even if premieredriive or a premieredriive’s authorized representative has been notified orally or in writing of the possibility of such damage.

5. Revisions and errata

The materials appearing on premieredriive Platform could include technical, typographical, or photographic errors. premieredriive Platform does not warrant that any of the materials on its Platform are accurate, complete, or current. premieredriive Platform may make changes to the materials contained on its web site at any time without notice.

6. Additional Payment Terms
  • “United Arab Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • This Platform is secured with a SSL as well as secure payment gateway. Transactions on the Platform are protected.
  • Visa and Master Card using AED currency will be accepted for payment. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms and Conditions. A waiver or modification of these Terms and Conditions will only be effective if made in writing signed by an authorized officer of premieredriive. All refunds will be made onto the original mode of payment.
  • Interpretation: These Terms supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms and Conditions. A waiver or modification of these Terms and Conditions will only be effective if made in writing signed by an authorized officer of premieredriive. All refunds will be made onto the original mode of payment.
  • We will not trade with or provide any services to individuals and companies owned or controlled by, or acting for on behalf of OFAC and sanctioned countries and individuals and groups, and entities, such as terrorist and narcotic traffickers designated under the OFAC program that are not country specific.
  • Customer using the Platform who are Minor /under the age of 18 shall not register as a User of the Platform and shall not transact on or use the Platform.
  • Cardholder must retain a copy of transaction records.
  • User is responsible for maintaining the confidentiality of his account.
  • In Case of Refunds, it will be made onto the original mode of payment and will be processed within 10 (ten) to 45 (forty five) days depends on the issuing bank of the credit card.
7. Availability of Platform

We strive to ensure that our Platform and the Services are available to you at all times but cannot guarantee that either the Platform or the Services will operate continuously, without interruptions or be fault-free. On occasion, necessary maintenance or upgrade work requires us to make the Platform and the Services unavailable without notice, but we aim to keep downtime to a minimum. We accept no liability for any interruption and/or loss of service. We reserve the absolute right to alter, suspend or discontinue any part of our Platform or the Services, including your access to it.

8. Links & third parties

The Platform may contain links to other websites on the Internet that are owned and operated by third parties (the “External Sites”). These links are provided solely as a convenience to you and not as an endorsement by One Click Group of the contents on such External Sites. You acknowledge that premieredriive Platform is not responsible for the availability of, or the information and content of any External Site. You should contact the site administrator or web-master for those External Sites if you have any concerns regarding such links or the content located on such external Sites. If you decide to access linked third party websites, you do so at your own risk.

9. Platform terms of use modifications

premieredriive may revise these terms of use for its Platform at any time without notice. By using this Platform you are agreeing to be bound by the then current version of these Terms and Conditions.

10. Disclaimer

The materials on premieredriive Platform are provided “as is”. We make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on our Platform or otherwise relating to such materials or on any sites linked to this Platform. We control this Platform from the United Arab Emirates. We makes no representation that this Platform is appropriate for use in other locations. If you use this Platform from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Platform in violation of any applicable laws or regulations, including, but not limited to any United Arab Emirates export laws and regulations. You hereby accept to disclaim premieredriive.com from any wrong information submitted by car rental companies or us.

11. Governing law

Any claim relating to premieredriive Platform shall be governed by the laws of the UAE without regard to its conflict of law provisions.

12. Airport transfer comprises a single, non-stop journey starting from or ending at the selected airport within the United Arab Emirates. No halts are allowed during the journey.

13. Upto one airport parking cost is included within each service in case of a booking starting or ending at the airport.

14. Chauffeur service cannot be used for the purpose of repeated shuttling different passengers. Please write to premieredriive@gmail.com for a custom quote in case of such a requirement.